New Vehicle Warranty T&C's
Vauxhall New Vehicle Warranty
This warranty provided by the manufacturer does not adversely affect the statutory rights of the purchaser against the seller and gives remedies in addition to those against the seller under the contract of sale.
Claims by the purchaser, in particular for a defect on a vehicle, against the selling Vauxhall Distributor, remain unaffected by the warranty.
1. Warranty for New Vauxhall Vehicles
1.1. General warranty
Vauxhall Motors Ltd. (hereinafter called “Vauxhall”) undertakes that each new motor vehicle including all accessories supplied thereon by Vauxhall as original equipment will be free from defect in material or workmanship according to the state of the art under normal use and service for the periods and mileage limits as stated below:
12 months, without limitation of mileage, from the date the vehicle is delivered to the original purchaser by the Authorised distributor.
In addition, the warranty will run from the 13th month to the 36th month after the delivery date of the vehicle or until the new vehicle has been driven 60,000 miles, whichever comes first. For Movano & Vivaro commercial vehicles the warranty will run from the 13th month to the 36th month after the delivery date of the vehicle or until the new vehicle has been driven 100,000 miles (60,000 for Vivaro Life), whichever comes first. This Schedule may be subject to periodic change. The unexpired part of the warranty is transferrable to a second owner or subsequent owner(s) without reference to Vauxhall. All warranty claims will expire at the end of the warranty period. For a warranty issue reported within the warranty period but not repaired by its expiry, the warranty period is extended until repair of this issue. If the issue could not be demonstrated or the presence of the issue or its repair is disputed, the warranty expires two months after the last repair or declaration by the Vauxhall Authorised Repairer or Vauxhall that the fault has been eliminated or no fault is present. An interruption or restart of the warranty period by repair or checking of the issue or negotiations on circumstances justifying the claim is excluded. Promises by third parties of any type which deviate in any way from the scope and conditions of warranty described here are not binding on Vauxhall.
1.2. Electrical vehicle specific warranty
Vauxhall will warrant the high voltage battery for eight years or 100 000 miles, whichever comes first, from the warranty start date of the vehicle. Hybrids are included. This warranty is in addition to the express conditions and warranties of the general warranty.
High voltage battery warranty policy
Like all batteries, the amount of energy that the high voltage battery can store will decrease with time and kilometers driven. Depending on the use, the battery may degrade as little as 10% within the first three years to as much as 30% of capacity over the remaining warranty period. A Vauxhall Authorised Repairer will determine if the battery energy capacity (kWh storage) is within the proper limit, given the age and mileage of the vehicle. Typical tests can take up to 24 hours. If possible, components will be repaired or replaced, and the original battery will be returned to the vehicle. If necessary, the high voltage battery will be replaced with either a new or factory reconditioned high voltage battery with an energy capacity (kWh storage) level at or above that of the original battery prior to the failure. Your high voltage battery warranty replacement may not return your vehicle as an „as new“ condition, but will make it fully operational appropriate to its age and mileage.
2. Scope of the Warranty:
1. The warranty applies exclusively to free of charge repair of the vehicle by a Vauxhall Authorised Repairer, i.e. Vauxhall's obligations under this warranty are limited to repairing or replacing at its option any parts by a Vauxhall Authorised Repairer. The repair or replacement of defective parts under this undertaking will be made by the Authorised Repairer to whom the vehicle is returned, without charge for parts and labour.For the parts fitted during a repair, until expiry of the warranty period according to Section 1, the same warranty is given as for the motor vehicle, i.e. the warranty is not extended by the repair or replacement of parts even for the parts rectified or replaced. No further claims can be made on the basis of the warranty. Replaced parts become the property of Vauxhall.
2 .For the parts fitted during a repair, until expiry of the warranty period according to Section 1, the same warranty is given as for the motor vehicle, i.e. the warranty is not extended by the repair or replacement of parts even for the parts rectified or replaced. No further claims can be made on the basis of the warranty. Replaced parts become the property of Vauxhall.
3.Warranty claims can only be made on presentation of the service and warranty booklet with confirmed services and the international warranty certificate completed and signed by the supplying.
4.Vauxhall reserves the right to appoint its own engineer to inspect the vehicle prior to any repair or replacement of parts covered.
5.The warranty is valid until express confirmation by Vauxhall, only under the condition that, in the context of any subsequent inspections (e.g. parts inspections), the legitimacy of the warranty claim is confirmed. If the inspection indicates that this is not a case of warranty repair, the costs are borne by the commissioner.
3. Exclusions from
Warranty:
3.1. Scheduled / Nonscheduled Maintenance, Consumable items
Routine service and maintenance are not covered by the warranty. Replacement of maintenance items including but not limited to filters, gaskets and sundry items or ‘top up’ of consumable fluids, including but not limited to oils, gases, coolant, brake fluid, windscreen wash solution and antifreeze is covered only when they are used as part of a warranty repair on a different component, provided they are not due for replacement under the requirements of the service schedules. The following items are considered as maintenance but have been excluded from regular Service Schedules because the frequency of their replacement will vary according to the operating conditions of the vehicle:
o wheel balancing and alignment
o regeneration exhaust Particle Filter
o aligning body components such as strikers and hinges
o elimination of vibration noises caused by body fits or misalignment of body, wheels or suspension
adjustment of the following:
- brakes
- handbrake
- clutch
- gearshift
- ribbed V-belts
- gearshift
- ribbed V-belts
- ignition
- engine timing
- headlights
- front wheel geometry
- doors
- bonnet
- tailgate
- flaps
- sunroof
- windows
3.2. Wear and Tear items
Natural wear of any component is excluded from the warranty depending on operating conditions and the owner’s driving habits additional wear and tear of components may take place and the rectification of any faults generated in this way are considered not to be covered by the warranty. The following components are generally considered wear and tear items and therefore excluded from warranty:
- brake linings, drums, disc and disc pads
- clutch release bearings
- clutch pressure plates and centre plates
- tyres
- wiper blades and rubbers
- auxiliary drive belts
- timing belts and Poly V-belts
- interior/exterior trims, mouldings, weather strips
- seat and backrest covers
- floor coverings
- glass breakage (due to external influence)
- heated window elements (due to damage)
- spark plugs
- exhaust pipes and silencers (catalytic converters are covered)
- batteries for key fobs and alarms
- fuses
- light bulbs excluding Xenon headlight bulbs
- gas springs for tailgate and bonnet
- shock absorbers and MacPherson struts
3.3 Other exclusions
Warranty claims are further excluded
a) if the services (Inspections according to the Vauxhall Service Plan in the service and warranty booklet specified by Vauxhall) or other repairs are not performed on time or not in accordance with manufacturer’s specifications. The exclusion does not apply where proof has been provided that the damage is not caused by the omitted or delayed service. Services performed must be documented;
b) for assemblies which are directly or indirectly affected by parts (e.g. tuning or styling parts) subsequently fitted to the vehicle and which do not form part of the original Vauxhall accessories, or if the vehicle has been modified (including, without limitation, software modifications, modifications of the electronic control units) in a manner not approved by Vauxhall;
c) if the vehicle, without the prior approval of Vauxhall, was filled with fuel of incorrect specification, including so-called biodiesel, the resulting damage affects vehicle components, the function of which could be adversely affected by filling with fuel of incorrect specification. The same applies for operation with operating fluids of incorrect specification, e.g. engine oil;
d) if the vehicle has been used for competitions, races, rallies, record attempts or similar sports events or activities, or used off-road unless approved by Vauxhall;
e) if the vehicle is a total economical write-off;
f) if vehicle identification number of the motor vehicle has been altered or removed or if it cannot be identified or does not correspond to the data present in this service and warranty booklet;
g) for sealed components, if the seal is broken;
h) for breakdown or damage to parts (whether guaranteed or not) caused by frost, water, blockages due to freezing liquids, contaminants building up, sludge or silt, or other waste matter that has prevented the parts from working properly;
j) if the odometer has been tampered with altered or disconnected. This warranty also does not apply if the original cause of a defect stems from:
a) a failure to observe Vauxhall specifications on care and treatment of the vehicle (e.g. as specified in the Owner’s Manual) including but not limited to omission of taking appropriate action in the event of warning lights appearing or failure to correct detected defects;
b) improperly handling or overstressing of the vehicle;
c) external mechanical or chemical influences have affected the vehicle;
d) failure to report and to rectify a defect which was already apparent during vehicle delivery immediately after delivery, or a defect which becomes apparent at a later date immediately after it became apparent, as specified in Section 2.
e) failing of the owner to make the expected steps to relieve the damages incurred. For tyres and special conversions supplied by Vauxhall, Vauxhall only provides warranty if the end customer has first claimed on the manufacturer of these products of the conversion or tyre manufacturer. For special conversions not supplied by Vauxhall, no warranty is given. Incidental or consequential costs such as hotel charges, vehicle hire, and loss of personal effects or income are not recoverable under the terms of the warranty.
4. Paint Warranty
All Vauxhall vehicles are provided with a warranty for a period of one year from date of first registration against any manufacturing or material defects with the paintwork. The only preconditions are:
o The defect must be reported to Vauxhall Authorised Repairer as soon as discovered and within warranty period.
o The defect must not be due to external influences such as accident damage, climatic, thermal, chemical or industrial pollution, insufficient care or maintenance. This will be determined by Vauxhall Authorised Repairer at time of inspection. The warranty against rust penetration is restricted to a Vauxhall Authorised Repairer restoring the vehicle to a condition corresponding to the normal wear on the vehicle according to age, mileage and state of maintenance at the time of repair. If the repair costs exceed that necessary to restore to condition advised above, additional cost will be to the owner’s account.
5. Vehicle Modifications
If any modifications or conversions are carried out, any changes made to the standard vehicle specifications may cause the warranty offered by Vauxhall not to apply. Parts of the vehicle not affected whether directly or indirectly by such changes will continue to attract the normal vehicle warranty prevailing at the time of the vehicle sale. Furthermore, vehicle modifiers are reminded that under the provisions of the Consumer Protection Act 1987 and/or The General Product Safety Regulations 2005 the vehicle modifier may be held to be the producer of the vehicle and may be held liable for the safety of the vehicle, and compliance with all legal requirements, including any that become applicable because of a new legal category for the vehicle being brought about by changes made by the modifier. In any event, Vauxhall will not be held liable for any claim arising out of any conversion.
6. Handling Disputes
The Purchaser may try to resolve any dispute through the following procedures. Vauxhall has a complaint handling procedure that the Purchaser can use to try and resolve any dispute and Vauxhall will endeavour to resolve any dispute quickly and efficiently. If the Purchaser is not satisfied following the conclusion of Vauxhall's complaint handling procedure, it is recommended that the Purchaser contacts the The Motor Ombudsman ("TMO") who is a certified alternative dispute resolution provider. If Vauxhall are found to be in breach of the TMO New Car Code of Practice, TMO offers a free Adjudication Service to help resolve the dispute and where necessary an Ombudsman will give a final decision which is binding if you chose to accept it. Vauxhall is fully committed to engage in the TMO procedures in order to try to resolve any dispute through alternative dispute resolution. The Purchaser can access further information regarding the TMO procedures through The Motor Ombudsman website at www.themotorombudsman.org, where a copy of the New Car Code can also be found. Alternatively the Purchaser can contact The Motor Ombudsman Information Line on 0345 2413008.
Nothing herein affects the Purchaser’s statutory or other legal rights.
7. Warranty Against Rust Perforation
1. Subject to the terms, conditions and exclusions set out herein, Vauxhall guarantees new vehicles against perforation by corrosion of the bodywork (corrosion from inside to outside, perforation), where such perforation occurs as a result of defective materials or workmanship, providing that the vehicle has been used normally in the intended manner.
2 This Warranty applies for a period of six years (including Combo Life and Vivaro Life) and for Combo and Vivaro five years from delivery from the supplying Vauxhall Authorised Distributor or from first registration, whichever occurs first. For Vauxhall offered body conversions the warranty is valid for a period of three years. It is transferrable to future owners during this period w
ithout prior reference to Vauxhall. The service and warranty booklet must also be handed over to the next owner so that the benefit of the warranty against rust penetration is also transferred.
3.For the parts fitted during repair, until expiry of the warranty period, the same warranty is given as for the motor vehicle, i.e. the warranty is not extended by the repair or replacement of parts even for the parts repaired or replaced. Replaced parts become the property of Vauxhall.
4.The warranty against rust penetration is restricted to a Vauxhall Authorised Repairer restoring the vehicle to a condition corresponding to the normal wear on the vehicle according to age, mileage and state of maintenance at the time of repair. If the repair costs exceed the time value of the vehicle without the rust penetration damage covered by the warranty only the time value is remunerated..
5.The warranty is dependent on the anti-perforation inspections specified in this service and warranty booklet having been performed without omission by a Vauxhall Authorised Repairer and being documented by corresponding entries in this service and warranty booklet, and bodywork damage found to be at risk of corrosion due to external influences being repaired within two months from detection by a Vauxhall Authorised Repairer.
6.Any rust damage found in the interim must be presented immediately to a Vauxhall Authorised Repairer for repair. All warranty claims will expire at the end of the warranty period in accordance with Section 1. In the event of a rust penetration damage reported within the warranty period which is not rectified, the warranty period will continue to apply until this identified issue is rectified up to a maximum of two months following the end of the warranty period.
7.Interruption or restarting of the warranty period due to repair or evaluation of the complaint or negotiations on the circumstances surrounding the complaint is excluded.
This Warranty Does Not Apply:
1. where corrosion results from fitting parts (e.g. accessories, tuning or styling parts) which are not approved by Vauxhall or where approved parts are fitted other than in accordance with the manufacturer’s instructions; or
2. if the vehicle has been used for competitions, races, rallies, record attempts or similar sports events or activities, not approved by Vauxhall; or
3. to any part of the bodywork which has suffered accidental damage, unless that damage has been repaired to the standard specified by Vauxhall, and where the repair involves the fitting of new parts, such parts are Original Vauxhall Parts or approved Vauxhall parts;or
4. where corrosion results from damage to the paintwork and other protective surfaces by extraneous factors including, but not limited to, stone chips, scratches, accidental damage, atmospheric pollution or the application of corrosive materials.
5.warranty claims from the warranty against rust penetration are also not applicable in the cases mentioned in Section 3.3. Rectification of collision damage bodywork and paintwork must be performed in accordance with the Service Instructions for Body Repair from Vauxhall. For welding work on Vauxhall vehicles, the Service Instructions for Body Repair from Vauxhall must be observed in order to guarantee the safety of the vehicle after repair and meet the requirements of permanent corrosion protection and anti-perforation measures.
8. Geographic Coverage
8.1. Warranty within United Kingdom
In the event of warranty repairs becoming necessary, owners can return their vehicle to any Vauxhall Authorised Repairer.
8.2. Warranty outside United Kingdom
The Vauxhall Warranties are also valid for repairs performed by an Opel Authorised Repairer outside of the UK but within the European Union, Norway, Switzerland, Liechtenstein, Iceland, Croatia, Serbia, Montenegro, Bosnia-Herzegovina, Albania, Northern Macedonia,Kosovo, Turkey, Ukraine.