Service Advisor - Volkswagen Van Centre, Bilston
Service Advisor – Volkswagen Van Centre Bilston
Hours: Monday to Friday 08:00 – 17:30 with Saturdays on a rota basis 08:00 – 12:00
Salary: £24,000.00 per annum plus bonus
A new opportunity has arisen to join the business as a Service Advisor at our Volkswagen Van Centre site in Bilston.
What you’ll be doing:
· Taking bookings for service work by telephone, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
· Delivering high level of customer service.
· Liaising with Technicians.
· Keeping customers informed of their vehicle’s progress throughout the day.
· Building an understanding and knowledge of the full range of VW vans, products and services.
· Scheduling all work to maximise utilisation, ensuring that work is capable of completion in line with customer’s requirements offering an alternative booking if necessary.
· Ensuring that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.
· Creating vehicle job cards for each job and pass them to the relevant Service Team Manager/Service Advisor, ensuring that all service documentation is completed as accurately as possible and ensure all vehicles are checked for service measures and recalls.
What we need from you:
· Previous experience in a Service department as a Service Administrator or Advisor preferred
· Excellent customer service skills
· Organised and good attention to detail
· Ability to adapt quickly
· Previous experience using invoicing systems
In return we’ll offer:
· 22 days holiday + bank holidays
· Competitive employer pension
· Career development opportunities
Who are we:
Greenhous Group firmly establishes itself as one of the largest DAF dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. Greenhous is a leader in the supply of dealer services for some of the world’s leading manufacturers.
Our network of Car and Commercial dealerships now stretches across Shropshire, Mid Wales and the West Midlands and includes a number of different franchises including Vauxhall, VW Commercials, Nissan, Ford, and DAF Trucks, as well as an extensive bodyshop network.