Apprentice Technical Support Engineer - Greenhous Support, High Ercall

Apprentice Technical Support Engineer - Greenhous Support, High Ercall

Hours: Monday to Friday, 8.30 am to 5.00 pm i.e. 37.5 hours per week. 1 hour for lunch (unpaid).

Salary: National Minimum Wage

A new opportunity has arisen to join the business as an Apprentice Technical Support Engineer reporting to the IT Manager.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

What you’ll be doing:

• Answering the helpdesk phone and logging all IT requests.
• Triage jobs in the helpdesk systems, making sure they are logged correctly.
• Respond to requests for technical assistance in person, via phone or electronically.
• Identify and escalate situations requiring urgent attention.
• Track and route problems, requests and document resolutions.
• Provide first line fixes for common network, application and communication issues.

What we need from you:

• Strong computer skills, with an interest in developing a career in IT.
• High levels of accuracy and attention to detail.
• Ability to prioritise effectively.
• Strong problem-solving abilities.
• Strong team player.
• Excellent written and verbal communication skills.
• Confident communicator with polite telephone manner.
• Able to work under pressure and to deadlines.
• A GCSE ICT grade would be preferable.

In return we’ll offer:

• Pension
• Employee discounts
• Career development opportunities

Who we are:

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, VW Commercials, Nissan and DAF.